You may not use the Services if you are younger than 13 years old unless either your parent or legal guardian creates an account and enters information about you or you are using the Site as a student in a school using the Stride Tutoring Services.
IF THE STUDENT IS YOUNGER THAN 18 YEARS OLD, ALL TUTORING SESSIONS MUST BE SUPERVISED BY A RESPONSIBLE PARENT OR LEGAL GUARDIAN.
These Terms require the use of arbitration on an individual basis to resolve disputes, AND DO NOT PERMIT jury trials or class actions. These terms also limit your remedies in the event of a dispute.
“Confidential Information” means, but is not limited to, all formulas, processes, designs, plans, programs, software, customer and price lists, supplier lists, marketing strategies, reports, financial information and the like, in whatever form or medium, and whether or not designated or marked “confidential,” which relate to or are derived from the products, services or business of the Stride and not disclosed by Stride to the general public.
“FERPA” means the Family Educational Rights and Privacy Act of 1974 (20 U.S.C. § 1232g; 34 CFR Part 99) (“FERPA”) and similar laws that control the disclosure of student information.
“Personal Information” means information that can reasonably be used alone or in combination with other reasonably available information, to identify or contact a specific individual.
“Sensitive Information” means (1) personally identifiable information as defined in FERPA; (2) educational records, as defined in FERPA; (3) pupil records as defined in the California Education Code section 49073.1 and similar laws; and (4) covered information as defined in Student Data Privacy Laws.
“Services” (and “Stride Tutoring Services”) means the Stride Tutoring services made available on the Site, which helps to match students with Tutors for tutoring services via online sessions.
“Site” means Stride Tutoring websites including https://www.stridetutoring.com, https://student.stridelearning.com
“Student Data Privacy Laws” means laws that are limited to the protection, use and disclosure of Sensitive Information and information derived from Sensitive Information. Student Data Privacy Laws do not include laws that protect persons in their capacity as Consumers, residents, or employees.
“Stride, Inc.” (and “Stride” “we,” “us,” and “our”) means Stride, Inc. and our subsidiaries and Affiliates. An “Affiliate” of Stride, Inc. is an entity that controls Stride, Inc., is controlled by Stride, Inc., or is under common control with Stride, Inc. “Control” means the direct or indirect possession of the power to direct or cause the direction of the management policies of an entity.
“User Content” means all information and content (including text, photos, images, sound, video and any other materials) that a user submits to the Site or Services.
“You”, “your(s)” and “User(s)” means (i) persons offering tutoring services (“Tutors”) through the Site, (ii) persons registered in the Site through a school using the Stride Tutoring Services (“Students”), and (iii) persons, other than Tutors or Students, who are using the Site (“Consumers”).
2. What Requirements and Responsibilities Apply to Creating an Account?
Signing Up. To use some of the Services, you must register for an account (“Account”) and provide information about yourself and/or your child. You must always provide true, complete and updated information for the Account. You also must be of legal age (usually 18 years old or older) to create the account or have consent from your parent or legal guardian to do so. You may turn off your Account at any time by following the instructions on the Site. If you are adding a student to an Account, you are certifying that you are the parent or legal guardian of the child listed on the Account. As the User or the parent or legal guardian of a User, it is your responsibility to decide whether the Services are appropriate for your child. Some Users may be registered through a school program for which Stride provides services, including Stride Tutoring Services.
Account Responsibilities. Keep your password and Personal Information private. You are responsible for the activity that happens on or through your Account. Do not use your Account password on other sites or applications. You must immediately tell Stride of any unauthorized use, or suspected unauthorized use of your Account or any other failure of security. We are not responsible for any unauthorized access to your Account or Personal Information you have provided to us resulting from your failure to protect your Account or Personal Information.
3. What Additional Terms Apply to Tutors?
Tutors that are not employed by Stride must agree to be bound by an independent contractor agreement to participate as a tutor on the platform. Tutors who are Stride employees are bound by applicable Stride employee policies and procedures.
4. What Are Our Payment Requirements?
You agree to pay for the Service in full by credit card or debit card or other payment acceptable to Stride as follows:
a) You must pay upfront for tutoring session(s) at the time of booking such session(s). You agree to pay all fees, plus applicable tax. If your payment method is declined and you receive the Services, you agree to pay all amounts due upon demand by us. If you have not yet received the Services, we may cancel your purchase. You authorize us to charge the payment method we have on file, regardless of whether the payment information linked to your account has been changed, including but not limited to the expiration date of a credit card or debit card. We may receive updated payment information from the issuing financial institution. If we request a third party to collect unpaid amounts owed to us, you will be liable for any attorneys’ and/or collection agency fees incurred resulting from our attempts to collect unpaid amounts from you.
b) You agree that we may change our pricing including changes in any applicable taxes at any time. Any changes in pricing will be disclosed to you at the time you book a session.
5. What Is the Timeframe to Cancel a Session Without Penalty, and by When Do You Need to Use Purchased Session Hours?
You must cancel a tutoring session on the Site with at least 12 hours advance notice to be eligible for a full refund back to the original payment method. If you cancel within 12 hours prior to your scheduled session or you fail to attend all or part of a scheduled session, you will be charged for the full amount of the session. If a Tutor declines a tutoring session request or cancels or fails to attend a scheduled tutoring session, you will be fully refunded back to the original payment method for the declined or cancelled session. In the event a tutor fails to attend a scheduled tutoring session, contact us to request a refund.
6. What Requirements and Restrictions Apply to Your Use of the Site and Services?
How You Use the Site and Services. Subject to your compliance with these Terms, Stride grants to you a non-transferable, non-sublicensable, limited license to use and access the Site and Services only for your own personal, non-commercial use. We can take back that license at any time. You do not have the rights to:
- change or use our content for other purposes;
- communicate or publish it to a third party, including the public, people you know, or other businesses and entities;
- record, photograph or stream it;
- post it on a website or social media platform;
- sell it; or
- otherwise violate our intellectual property rights, including using it to develop another product or service.
Ownership. EAs between you and Stride and except for User Content, all content in the Site and Services, including text, graphics, data, photographic images, moving images, sound, drawings, and software (“Software Services”) is either owned by Stride or licensed by Stride from third-parties. All content in the Site and Services Content is protected by copyright, trademark, patent and other laws relating to the protection of intellectual property.
Access. You are responsible for getting access to the Site and Service. You must provide and are responsible for all equipment necessary to access the Site and Service. However, you are not responsible for all fees connected with access or for providing all equipment if you are enrolled in a public school for which Stride provides the Service and that school has given you the equipment and/or partial or full reimbursement of access fees.
7. What Requirements Apply to Users Under the Age of 13?
The Children’s Online Privacy Protection Act (“COPPA”) requires that Stride get parental permission before knowingly collecting Sensitive Information from children under 13 years old. Stride does not knowingly collect or ask for any Sensitive Information from children under 13 except directly from a child’s parent or guardian or to the extent permitted by law through the child’s use of the Services as a student in a school using the Stride Tutoring Services. If we learn that we have collected Sensitive Information from a person under 13 that does not comply with COPPA, we will delete that information. If you believe that a child under the age of 13 has given Sensitive Information to us without complying with COPPA, please contact us at [email protected].
8. What Are Stride’s Rights Regarding Service Modifications and Support?
Modification. At any time, we may change, suspend, add to or discontinue some or all of the Site or Services with or without telling you. Stride is not liable for any changes, suspension, added or discontinuation of any of the Site or Services.
No Support or Maintenance. Stride has no duty to provide any support or maintenance about the Site or Services. This limitation does not apply to any support or maintenance that the school in which your student has enrolled has specifically contracted with Stride to provide.
9. What Requirements Apply to User Content?
User Content. You are responsible for your User Content. By submitting or generating User Content using the Services, you represent and warrant that you have obtained all rights, permissions, and consents necessary to use such User Content. If you post something that concerns us, we may contact the authorities – such as the police or social services. If you use the Site and Services as a student in a school using the Stride Tutoring Services, you will not post any User Content that violates your school’s policies, guidelines, or procedures.
You may not represent or suggest that your User Content is given, sponsored or endorsed by Stride. We do not have a duty to backup any User Content unless we must do so by law. Therefore, your User Content may be deleted at any time without prior notice.
We May Use Your Feedback. We welcome your feedback, ideas or suggestions (“Feedback”) about our Services! We may use your Feedback without any restriction or duty to you, even after you stop using the Site or Services, unless the Feedback is protected by FERPA or, when applicable, any Student Data Privacy Laws.
Enforcement. We may, but do not have to, review User Content, and investigate and/or act against you in our sole determination if you violate the Acceptable Use Policy below or, when applicable, your school’s student code of conduct or any other provision of these Terms or otherwise create liability for us or any person. Such action may include removing or changing your User Content, ending your Account, when applicable reporting you to your school for violations of the school’s code of conduct and/or reporting you to police or other authorities.
10. What Is Stride’s Acceptable Use Policy?
We expect you to behave responsibly. Here are some examples of prohibited behavior:
1. Abusing and Disrupting the Site or Services
- Don’t probe, scan or test the weaknesses of any system or network.
- Don’t breach or otherwise bypass any security or authentication measures.
- Don’t access, tamper with or use nonpublic areas of the Services, or areas of the Site or Services to which you have not been invited.
- Don’t interfere with or disrupt any User, host or network, for example by distributing harmful programs or apps or overloading, flooding or mail‑bombing any part of the Services.
- Don’t take apart, decompile or reverse engineer any part of the Services.
- Don’t access, search or create accounts for the Services by any means other than our publicly supported interfaces (for example, do not scrape, spider or crawl).
- Don’t take any action that creates an unreasonable (as determined by us) load on systems or the systems of our providers.
- Don’t provide your password to any other person, use any other person’s username and password, or otherwise manage the Services through shared credentials.
- Don’t upload, transmit, or distribute to or through the Services any computer viruses, worms, or any software meant to damage or change a computer system or data.
- Use the content in the Services to develop software, including but not limited to, using content to train any large language models, machine learning, generative AI or any other AI enabled technologies.
2. Spamming and Phishing
- Don’t send spam or other unsolicited communications, promotions or advertisements.
- Don’t send altered, deceptive or false source-identifying information, including phishing or spoofing.
3. Lying to and Pretending to be Others
- Don’t do or post anything that’s fake or misleading.
- Don’t pretend to be another person, company or entity.
- Don’t sell the Services unless specifically approved in writing by Stride to do so or publish or use the Services on any network or system other than those we provide to you or to your school.
5. Infringing, Misappropriating, and Violating Rights
- Don’t infringe or misappropriate anyone’s copyright, trademark, trade secret, patent or other intellectual property rights.
- Don’t violate anyone’s privacy or publicity rights.
- Don’t harvest, collect, gather or put together information or data related to other Users, including e-mail addresses, without their permission.
6. Harming Others
- Don’t do or post anything threatening, harassing, abusive, excessively violent, offensive, harmful, defamatory, sexually explicit, pornographic, or obscene.
- Don’t promote bigotry, violence, property damage or hatred against any person or group based on their race, ethnicity, nationality, religion, gender, gender identity, sexual preference, age, disability or any other category that is protected by law.
- Don’t bully anyone.
7. Breaking the Law
- Don’t use the Services in violation of any US export controls, rules or sanctions.
- Don’t do anything that otherwise violates the law, including all local laws about online conduct and acceptable content.
- Don’t provide material support or resources to any organization named by the United States government as a foreign terrorist organization.
- Do not use the Services if you are 1) located in, under the control of, or a national or resident of any country to which the U.S. has embargoed goods or (2) a person on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.
8. Violating Community Guidelines
- Do not violate our Community Guidelines, including but not limited to, engaging in academic dishonesty, or using our platform to violate your school’s academic code.
11. What Privacy Rights Apply to the Site and Services?
12. What Should I Do If I Have a Disability and Am Concerned About the Accessibility of the Services?
Stride is committed to making sure that the Services remain accessible to all people, regardless of disability. Further information about accessibility of the Services can be found in the Web Accessibility Resolution Procedure. Parents and legal guardians of students in schools using the Stride Tutoring Services should contact their school about possible accommodation and related services.
13. What Are My Indemnification Obligations to Stride?
To the fullest extent permitted by applicable law, you will indemnify, defend (at Stride’s option), and hold harmless Stride and its subsidiaries and affiliates, and its and their respective officers, directors, agents, partners, and employees (individually and collectively, the “Stride Parties”) from and against any losses, liabilities, claims, demands, damages, expenses, or costs (including legal fees) (“Indemnification Claims”) arising out of or related to: (a) your breach of these Terms; (b) your User Content; (c) your violation (or alleged violation) of applicable law or the rights of any third party; or (e) your use of the Services.
14. How Is Stride’s Potential Liability to Me Limited?
DISCLAIMERS. Your use of our Services and any content or materials provided therein or therewith (including any User Content and any third-party content or materials) is at your sole risk. Except as otherwise provided in a writing by Stride and to the fullest extent permitted under applicable law, the Services are provided to you “as is” and “as available” without warranties, either express or implied. Stride disclaims any warranties to you of merchantability, fitness for a particular purpose, title, or non-infringement. Stride and the Stride Parties do not represent or warrant to you that the Services are or will be: (a) timely, reliable, current, uninterrupted, secure or error-free; (b) meet your requirements or expectations; or (c) free from viruses or other harmful components or content or materials.
Stride’s Site enables Students and Tutors to directly connect with each other to arrange the delivery and acceptance of tutoring services. Stride, therefore, has no control over the acts or omissions of any User on or off the Site and Stride makes no representation or warranties about the quality of the tutoring services provided by participating Tutors. Unless you are eligible to participate in the Tutor Satisfaction Guarantee or Grade Guarantee (see https://stridetutoring.com/our-guarantees/ for details), Stride makes no guarantees as to the results or achievements of students. Stride strives to ensure Tutors participating on the Site hold valid teaching certifications in at least one state, however Stride cannot guarantee the accuracy or validity of a Tutor’s academic or teaching certifications or that a Tutor will be a teacher licensed in the state where a student resides, nor does Stride guarantee that each and every participating Tutor is familiar with the school curriculum of the jurisdiction in which a student resides.
LIMITATION ON LIABILITY. To the fullest extent permitted under applicable law, (a) the Stride Parties will not be liable to you under any theory of liability – whether based in contract, tort, negligence, strict liability, warranty, or otherwise – for any indirect, special, incidental, exemplary, punitive or consequential damages including any loss of profits, revenue, data, goodwill or other intangible losses and any damages related to your access to, use of or inability to access or use the Services or any part of the Services and any damages related to loss or corruption of any content or data, including User Content; and (b) the total liability of the Stride Parties for any claim arising out of or relating to these Terms, regardless of the form of the action, is limited to fifty U.S. Dollars ($50). The limitations set forth in this section will not limit or exclude liability for the gross negligence, fraud, or intentional misconduct of Stride or of the Stride Parties or for any other matters in which liability cannot be excluded or limited under applicable law.
15. What Happens When My Account Is Terminated?
We may suspend or end your rights to use the Services (including your Account) at any time for any reason at our sole discretion. If that happens, your Account and right to access and use the Services will end immediately. Stride is not responsible to you for any ending of your rights under these Terms.
16. What Should I Do If I Have Concerns About Copyrights or Intellectual Property?
Stride respects the intellectual property of others and asks that Users of our Site and Services do the same. If you believe that one of our Users is using the Site or Services to illegally violate the copyright(s) in a work, please review Stride’s Intellectual Property Policy.
17. What Rights and Obligations Apply Related to Linking to Third-Party Sites?
Sometimes the Site or Services link to other third-party services, applications, and websites (collectively, “Third-Party Services”). The Third-Party Services may have their own terms and policies, and your use of them will be ruled by those terms and policies. We don’t control Third-Party Services, and we’re not liable for Third-Party Services. Stride provides access to Third-Party Services only as a convenience to you and does not review or make any representations with respect to Third-Party Services.
18. What Rights and Obligations Apply to Interactions with Other Users?
Each person using the Site or Services is responsible for all his or her own User Content. We are not responsible for any User Content, whether given by you or by others. We make no promises about the accuracy, suitability, or quality of any User Content. Your interactions with other Users, including Tutors, are only between you and such Users. Stride is not responsible for any loss or damage caused as the result of any such interactions. If there is a dispute between you and any User, including between you and a Tutor, we are under no duty to become involved. If the dispute is between you and a User and the dispute is made through or arises from a school, contact the school in which you or the other User has a student enrolled.
Users assume all risks when using the Site or Services, including any and all of the risks associated with any online or offline interactions with other Users. Users shall take all necessary precautions when interacting with other Users on the Site and in the use of the Services.
19. What Laws Apply and How Are Disputes Resolved?
Governing Law and Location for Solving Disputes. Subject to the arbitration clause below, all dispute related to these Terms or to the use of the Site or Services are governed by the laws of the Commonwealth of Virginia, except for its conflicts of law terms. To the extent a dispute is not resolved through arbitration, the exclusive location for any claim or action related to these Terms or the use of the Site or Services is the federal or state courts having jurisdiction in Fairfax County, Virginia. You agree to personal jurisdiction in those courts. You agree that that location is not inconvenient.
Informal Resolution. Before filing a claim against Stride, you agree to try to resolve the dispute by first emailing [email protected] with a description of your claim. We’ll try to resolve the dispute informally by following up via email, phone, or other methods. If we can’t resolve the dispute within thirty (30) days of our receipt of your first email, you or Stride may then bring a formal proceeding as described below.
Binding Arbitration. Please read this Arbitration Agreement carefully. It is part of your contract with Stride and affects your rights. Any dispute or claim relating in any way to these Terms (including to the validity and enforceability of these Terms) or the Site or Services will be solved by binding and confidential arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to these Terms. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the Terms as a court would. The arbitration will be conducted in English by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitration will be held before one arbitrator and that person will issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we both give up any right to a jury trial. We also both agree that you or we may bring a suit in court to enjoin infringement or other misuse of intellectual property rights.
20. What Other Provisions Apply?
California Disclosure. Stride is located at 11720 Plaza America Dr., 9th Floor, Reston, VA 20190. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
Entire Terms/Waivers/Third Parties. These Terms are the entire agreement between you and us regarding the use of the Site and Services. Any exception of any of these Terms is only valid if it is in writing and signed by an executive of Stride. These Terms are between you and Stride. No other person or entity has any rights to enforce any of the Terms.
Severability. If any provision of these Terms is unenforceable, the remaining provisions will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible.
Assignment. You may not transfer any of your rights and obligations under these Terms, and any attempt to do so is void. We may transfer our rights under these Terms to any of our affiliates or subsidiaries, or to any successor in interest of any business connected with the Site and Services.
Copyright/Trademark Information. Copyright © 2020 Stride, Inc. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site or Services are our property or the property of other third parties under a license with us. You are not permitted to use these Marks without our prior written permission or the prior written permission of the third party that owns the Marks.
Modifications. We may change these Terms and will always post the most current version on our Site. Please check back on a regular basis. By continuing to use or access the Site or Services after any changes come into effect, you agree to be bound by the changed terms. If you disagree with our changes, do not continue to use the Site or Services.